When it comes to user research – particularly that of gathering user feedback directly and personally – who you talk to is just as important as knowing who is using your public website everyday. At colleges and universities, which are highly political organizations in and of themselves, it is most important to talk to a […]
Why organize your website based on your internal departmental structure and hierarchies when what students are really coming to your institution for are the degree programs, the student experience, and the community?
How surprised was I to hear this from a colleague recently who heads up an IT division.
“Usability is an afterthought, if we have time.” more…